Contact the library directly to resolve this issue.- “Library server message-Privilege has expired.” This means that the library card associated with this OverDrive account has expired and needs to be renewed. Please contact your library.” A message generated by OverDrive for an expired account. Mac Note: If the chmod command fails with a permission error try again using sudo before.Any error message that begins with "Library server message" means that there is a problem with the patron's account, and can be solved as if the problem occurred when trying to check out a physical book.- “Your library card has expired.Deauthorize and reauthorize Adobe ID in app's settings.- My audiobook only downloaded halfway. Check the patron's wireless Internet connection. Even though the message says that they're working on it, a support ticket should be submitted.- "Too many activations." or E_ error. We’re working on fixing it.” A message generated by OverDrive for an issue on their end. For all other error messages, once you've ruled out a problem with their account or user error, you can submit a support ticket directly to OverDrive.- “Sorry, something went wrong.If you download a book through one of these channels, you can't send it to Kindle from Libby (unless you borrow the book again).- I'm missing chapters of an audiobook. You can check by tapping the book jacket, then scrolling to the "supports" section of its details and looking for "Amazon Kindle." You may have already downloaded the book in a different format using the OverDrive app or your library's OverDrive website. However, you can return it from the application you used to download the title (the OverDrive app or ADE) or from Amazon (if you downloaded it as a Kindle Book).- Why can't I send a book to Kindle? If you're having trouble sending a book to Kindle, there could be a few reasons: The book may not be available for Kindle. Finally, instruct patron to power off their device, wait a minute, and then power on the device and start the download again.- Why can't I return a title? If you've downloaded a title to the OverDrive app (mobile or desktop), to Adobe Digital Editions (ADE), or as a Kindle Book, you won't be able to return it from Libby. Another option is that the device does not have enough storage capacity.
![]() Problem With Kindle App Mod Command Fails![]() They can begin content playback on one device and pick it back up later on another device right from the point they left off.- A patron is trying to play a title on hoopla, but it will not work. Borrowed titles are only available for download on mobile devices, such as iOS (iPad/iPhone/iPod Touch) and supported Android phones or tablets.- Can patrons play hoopla content on more than one device at the same time? Patrons can play hoopla content on several devices, but not at the same time. The link is broken, so you need to submit an OverDrive support ticket for it to be corrected.- Libby and Kindle Support - Official Guide- Is content downloaded onto patrons' devices or computers? All titles are available for streaming using hoopladigital.com on a PC/Mac. The web address you entered is not functioning on our site.” This is an error that occurs when you choose to download the Kindle version of a book and it sends you over to Amazon. Lastly when playing a title on an Android device, scroll to the bottom of the page and select “Having problems with this title? Let us know!” and hoopla will investigate the issue.- When a patron plays a video and it keeps skipping and stopping, what could be the problem? Please ask the patron to check their internet connection speed. On the hoopla website, if there is an issue with playing a title you should see the “Report a Problem” in the upper right of the content player. Here patrons will see the “Report an Error” button. Please continue to browse, and borrow another selection. The bell icon should be clear without a slash through it.- Our music label-required monthly lending limit of 2 borrows within a 30-day period has been reached. Also, check the control center on the iPad by swiping up from the bottom of your screen towards the top. Please check mute switch and make sure it is switched to the “on” position (if the switch is orange, then device is muted). Network performance varies by cellular provider and/or location.- Why is there no audio when a title is being played on the patron's iPad? On patron's Apple device, the mute switch is located directly above the volume control. However, slow network speeds can cause video playback to lag or skip. For further assistance, please contact the library. Please contact PPLD staff for assistance.- Sorry, our lending policy does not allow you to borrow this title. 9/2017) This means you have a fine on your library card. Please contact your local library at (XXX) XXX-XXXX to get this corrected. Check your history to find out the last 2 times you borrowed the title to see when you can borrow it again!- Sorry, but it appears you have a fine on your account. Mac like bar for windows9/2017) This is a content restriction set by your library.- This title is currently unavailable. Please continue to browse and borrow another title. 9/2017) This is a content restriction set by your library.- This title is currently blocked by your library. 9/2017) There is an issue with your library's system and we cannot verify any information at your library right now. You can try again later or contact your local library at (XXX) XXX-XXXX. (Rev 9/2017) There is an issue with this title and we are working on resolving it now.- We can't authenticate with your library server right now. 9/2017) This is a restriction set in place by your local library.- We currently do not offer titles with this rating. Please contact a librarian to express your interest. If you are having issues browsing content, this is most likely an issue with hoopla and we are currently working on fixing this issue.- We currently do not offer this title. There is an issue with your library's system and we cannot verify any information at your library right now. 9/2017) If you are having issues borrowing or registering, this is most likely your issue. Please try again later or contact PPLD for more information.- We could not communicate with the hoopla servers. Please check your settings and verify both numbers.- You have reached your monthly lending limit of XX titles. Your library card or PIN may be entered incorrectly on hoopla. Please double check your info in settings and if you still have issues contact your local library at (XXX) XXX-XXXX for support. 9/2017) This is a restriction set in place by your local library.- Yikes! Something is wrong with your library card or PIN. Please continue to browse, add to favorites, and return after reset to borrow. This is different from your monthly borrows. This is a library-administered limit, and differs from your monthly borrowing limit, and differs from your monthly borrowing limit. Your borrow limit is a cumulative total for the month, not a total you can have borrowed at any given time.- Your library's daily lending limit has been reached for the day and will reset this evening. 9/2017) PPLD sets and allows patrons to borrow up to 10 titles each month. On the first of every month, your number resets. Please note: Returning a title does not increase your borrow limit for the current month. The budget resets at midnight UTC (Coordinated Universal Time).
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